Blog

Have you noticed that there is a growing number of articles online about the importance of or how to leverage social media when it comes to customer experience and customer service? So have we. In fact just look at this week’s CX Buzz which features three great pieces on this topic, including how to guide your buyers using social from Lisa Marcyes [Coxblue.com]; How to leverage your Twitter followers for powerful CX feedback from Luke Porter [mws-digidesk.com]; And Why you need to revamo your CX for social consumers from Mike Schneider [Marketingprofs.com].

Great Minds Gather to Take Stock of Today’s Customer Experience

Want to know what people in the industry are saying about Customer Experience? Look no further than our bi-weekly #CX Buzz blog. This week featuring; Brandembassy.com on what Starbucks can teach us about CX; Erica Strother Marois [ICMI.com] on the top 20 ways you are annoying your customers, now you have no excuse not to stop! Our tweet of the week, with very wise words, from @JayBaer, and more... Enjoy!

Lots of CX Buzz favourites this week, including; Annette Franz in Business2Community.com on the six domains of CX performance; Roy Atkinson [Sparkcentral] with his “Missing Link for Great CX;” Ian J. Golding’s head nodding piece on transparent CX; Pierre DeBois in CMSWire.com on Hackathons as a means to better CX;

While searching online for the top content for this week’s CX Buzz, we found more than 25 articles published in the last 2 weeks focusing on the customer journey. That’s one helluva reason to start taking your customer journey management seriously. Here are the 6 best ‘Customer Journey’ themed pieces we found this week...

Our #CX Buzz roundup just gets better and better each week, made possible by the extraordinarily good content our featured authors keep putting out. Don’t miss Kim Niemi on creating memorable CX in CMSwire.com; Chris Ward [@mycustomer.com] with a review of Forrester’s ‘State of Loyalty’ report; Jeanne Bliss on how to say sorry; Technologyreview.com

Jammed packed with content, cartoons, quotes, tips and facts, you won’t want to miss this week’s CX Buzz. Featuring Shep Hyken @Hyken as our tweet of the week; Marketoonist.com with their take on Customer Journey Mapping; Marketingland.com talking about companies not taking mobile feedback seriously enough;